Terms & Conditions
Estel Chemist LTD
Website: estelpharmacy.com
Location: Obuasi, Ashanti Region, Ghana
Effective Date: Thursday, 7th May 2026
1. Introduction
Welcome to Estel Chemist LTD.
These Terms and Conditions govern your access to and use of our website, online pharmacy services, product ordering platform, payment channels, delivery services, customer support channels, and any related services provided through estelpharmacy.com.
By using this website, creating an account, placing an order, booking a service, contacting us, or making payment, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms, please do not use this website.
2. About Estel Chemist LTD
Estel Chemist LTD is a retail and wholesale pharmacy business operating in Ghana, with services including the sale of medicines, health products, supplements, medical devices, personal care products, and related pharmacy services.
Our online services are intended to support safe access to pharmacy products and professional pharmaceutical care.
Pharmacy practice in Ghana is regulated by the Pharmacy Council, whose role includes securing high standards in pharmacy practice in the public interest. The Food and Drugs Authority also regulates drugs, food supplements, herbal medicines, cosmetics, medical devices, and related health products in Ghana.
3. Eligibility to Use This Website
You may use this website only if you are legally capable of entering into a binding agreement.
By using this website, you confirm that:
You are at least 18 years old; or
You are using the website under the supervision of a parent, guardian, caregiver, or authorised representative;
The information you provide is accurate and complete;
You will use the website only for lawful purposes;
You will not misuse pharmacy services, prescription medicines, controlled medicines, or health information.
4. Pharmacy and Medical Disclaimer
Information provided on this website is for general information, product education, and customer support purposes only.
It does not replace professional medical advice, diagnosis, treatment, or consultation with a qualified healthcare professional.
You should consult a pharmacist, doctor, or other qualified healthcare provider before using any medicine, supplement, herbal product, or medical device, especially if you:
Are pregnant or breastfeeding;
Have a chronic medical condition;
Are taking other medicines;
Have allergies;
Are buying medicine for a child;
Are elderly or medically vulnerable;
Have symptoms that are severe, persistent, or worsening.
In simple terms: the website can guide you, but it cannot examine you like a doctor or counsel you fully like a pharmacist across the counter.
5. Prescription Medicines
Certain medicines may require a valid prescription before they can be supplied.
Where a prescription is required, Estel Chemist LTD may request that you provide a valid prescription issued by a qualified and authorised prescriber.
We reserve the right to:
Verify prescriptions before supply;
Refuse to dispense where a prescription appears invalid, altered, unclear, expired, suspicious, incomplete, or unsafe;
Contact the prescriber where necessary;
Request additional information before processing an order;
Cancel an order where legal, professional, or patient safety requirements are not met.
Placing an order for a prescription medicine does not automatically guarantee supply.
6. Controlled, Restricted, and High-Risk Medicines
Controlled medicines, restricted medicines, certain antibiotics, injectables, cold-chain products, and other high-risk medicines may be subject to additional verification, professional review, or regulatory restrictions.
Estel Chemist LTD reserves the right to decline, delay, cancel, or modify any order where supply may breach pharmacy standards, regulatory requirements, or patient safety principles.
7. Product Information
We aim to provide accurate product names, descriptions, images, strengths, pack sizes, prices, and availability.
However, product images may sometimes differ slightly from the actual product due to packaging changes, manufacturer updates, batch differences, or website display settings.
Customers are responsible for checking the product name, strength, formulation, quantity, and expiry date before use.
Where in doubt, please contact our pharmacist or customer support team before using the product.
8. Product Availability
All products displayed on the website are subject to availability.
We may cancel or modify an order where:
The product is out of stock;
The product has been discontinued;
The price displayed was incorrect;
There is a supplier issue;
There is a safety or regulatory concern;
The order cannot be fulfilled within a reasonable time.
Where payment has already been made for an unavailable product, we may offer a replacement, refund, store credit, or alternative arrangement.
9. Orders
When you place an order on our website, you are making an offer to purchase the selected product or service.
An order is not fully accepted until Estel Chemist LTD confirms it, processes it, and makes the product available for pickup or delivery.
We reserve the right to reject or cancel any order for reasons including:
Product unavailability;
Suspected fraud;
Wrong pricing;
Regulatory restrictions;
Prescription verification failure;
Unsafe medicine use concerns;
Incorrect customer details;
Delivery location limitations;
Abuse of our website or services.
10. Prices
All prices are stated in Ghana Cedis unless otherwise indicated.
We reserve the right to change prices at any time without prior notice.
Where there is an obvious pricing error, Estel Chemist LTD may cancel the order and refund any payment made.
Promotions, discounts, coupons, and special offers may be subject to specific conditions and may be withdrawn at any time.
11. Payment
Payments may be made through approved payment methods displayed on the website, including online payment gateways, mobile money, card payments, bank transfers, or other approved channels.
Your order may not be processed until payment is confirmed, except where Estel Chemist LTD expressly allows another arrangement.
Third-party payment providers may process payments on our behalf. Your use of those payment channels may also be subject to the terms and privacy policies of the relevant provider.
12. Delivery
Delivery may be available to selected locations depending on branch coverage, logistics arrangements, product type, and order value.
Estimated delivery times are provided as guidance only and may be affected by:
Product availability;
Prescription verification;
Payment confirmation;
Customer location;
Traffic or transport delays;
Weather conditions;
Public holidays;
Regulatory or safety checks.
Estel Chemist LTD will make reasonable efforts to deliver within the estimated time but does not guarantee exact delivery times.
13. Customer Responsibility for Delivery Details
You are responsible for providing accurate delivery information, including:
Full name;
Phone number;
Delivery address;
Landmarks where necessary;
Recipient details;
Any special delivery instructions.
Estel Chemist LTD will not be responsible for failed or delayed delivery caused by inaccurate, incomplete, or unreachable customer details.
14. Pickup Orders
Where pickup is selected, customers may be required to present order confirmation, payment confirmation, identification, or prescription documents before collection.
For prescription medicines, the pharmacist may still review the order before final supply.
15. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return, Refund & Exchange Policy.
Because Estel Chemist LTD deals in medicines and health products, goods once sold are generally not returnable, especially where safety, storage, tampering, contamination, or cold-chain integrity may be affected.
Returns may only be considered where there is a confirmed wrong supply, expired product, damaged product, defective product, or pharmacy error.
Prescription medicines, opened products, cold-chain products, sterile items, and hygiene-sensitive items are generally not returnable unless Estel Chemist LTD confirms an error.
16. Customer Accounts
You may be required to create an account to access certain services.
You are responsible for:
Keeping your login details confidential;
Ensuring your account information is accurate;
Updating your contact details when they change;
Not sharing your account with unauthorised persons;
Not using another person’s account without permission.
Estel Chemist LTD may suspend or terminate accounts involved in fraud, misuse, suspicious activity, unlawful conduct, or breach of these Terms.
17. Health Information Provided by Customers
Where you provide health information, prescription details, symptoms, medication history, allergies, or related information, you confirm that the information is accurate to the best of your knowledge.
Estel Chemist LTD may rely on the information you provide when offering pharmacy support, medication counselling, prescription review, or order processing.
We are not responsible for harm caused by false, incomplete, misleading, or withheld health information.
18. Privacy and Data Protection
Your use of this website is also governed by our Privacy Policy.
Estel Chemist LTD processes personal data in line with applicable data protection requirements in Ghana, including the Data Protection Act, 2012 (Act 843), which regulates the collection, use, disclosure, retention, and protection of personal data.
By using this website, you acknowledge that your personal information may be collected and used for order processing, delivery, payment confirmation, customer support, pharmacy services, legal compliance, security, and related purposes.
19. Cookies and Website Technologies
This website may use cookies and similar technologies to operate the store, remember carts, process orders, improve performance, support analytics, provide live chat, and enhance customer experience.
You may manage cookies through your browser settings or any consent tool provided on the website.
Some cookies are necessary for the website to function properly.
20. Prohibited Uses
You must not use this website to:
Submit false or misleading information;
Buy medicines unlawfully;
Attempt to obtain prescription medicines without a valid prescription;
Upload fake, altered, or stolen prescriptions;
Commit fraud or impersonation;
Interfere with the website’s security;
Introduce viruses, malware, or harmful code;
Scrape, copy, or misuse website content;
Harass, abuse, or threaten staff;
Violate any law, regulation, or professional standard.
21. Intellectual Property
All website content, including text, product descriptions, images, graphics, logos, designs, layout, icons, and other materials, belongs to Estel Chemist LTD or its licensors unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or exploit any content from this website without our prior written permission.
22. Third-Party Links and Services
This website may contain links or integrations with third-party services such as payment providers, analytics tools, social media platforms, live chat providers, hosting services, or delivery partners.
Estel Chemist LTD is not responsible for the content, policies, availability, security, or conduct of third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
23. Website Availability
We aim to keep the website available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
We may suspend, restrict, update, or discontinue any part of the website for maintenance, security, upgrades, operational reasons, or legal compliance.
24. Limitation of Liability
To the fullest extent permitted by law, Estel Chemist LTD will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of this website or reliance on website information.
Nothing in these Terms excludes liability where such exclusion is not permitted by law.
Estel Chemist LTD remains committed to supplying safe, genuine, and appropriate products through professional pharmacy practice.
25. Customer Complaints
If you have a complaint about a product, order, delivery, payment, service, or staff interaction, please contact us promptly through our official support channels.
Please provide:
Your full name;
Phone number;
Order number or receipt number;
Product name;
Date of purchase;
Description of the issue;
Photos or supporting documents where applicable.
We will review complaints fairly and respond within a reasonable time.
26. Promotions and Discount Codes
Promotions, coupons, loyalty offers, and discount codes may be subject to additional terms.
Estel Chemist LTD reserves the right to cancel, withdraw, limit, or reject any promotion where there is abuse, fraud, system error, or breach of the promotional terms.
27. Wholesale Orders
Wholesale orders may be subject to separate pricing, availability, payment, documentation, delivery, and approval requirements.
Estel Chemist LTD reserves the right to request business verification, regulatory documentation, or additional customer details before processing wholesale orders.
28. Force Majeure
Estel Chemist LTD will not be liable for failure or delay in performing its obligations where such failure or delay is caused by events beyond our reasonable control, including natural disasters, power outages, internet failures, strikes, transport disruptions, supplier delays, regulatory action, public health emergencies, war, civil unrest, or government restrictions.
29. Changes to These Terms
Estel Chemist LTD may update these Terms and Conditions from time to time.
The updated version will be posted on this website with a revised effective date.
Your continued use of the website after changes are posted means you accept the updated Terms.
30. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of the Republic of Ghana.
Any dispute arising from your use of this website, purchase of products, or interaction with Estel Chemist LTD shall first be handled through good-faith resolution between the parties.
Where the matter cannot be resolved amicably, it may be referred to the appropriate courts or regulatory authorities in Ghana.
31. Contact Information
For questions about these Terms and Conditions, please contact:
Estel Chemist LTD
Obuasi, Ashanti Region, Ghana
Website: estelpharmacy.com
Email: info@estelpharmacy.com
Phone/WhatsApp: 0502903004